Privacy Policy

VPN Prime - Privacy Protocol Oct 8, 2024

This document outlines the methods our development team employs to protect, utilize, and collect the personal information of our users ("you"). It specifically addresses the practices associated with our VPN Prime - Privacy Protocol services and does not cover our website or other products. We highlight the evolving nature of this policy and encourage you to review it regularly. If changes are made, we will inform you via email, in-app messages, or other notifications, provided you have consented to receive such updates.

DATA WE DO NOT COLLECT

We prioritize transparency about the data we do not collect. Notably, we do not track or store any information about your activities while using the VPN, including the apps, services, or websites you visit. We also do not retain records of your original IP address or the IP address of the VPN server, nor do we log DNS queries.

DATA WE COLLECT

At VPN Prime - Privacy Protocol, the privacy and security of our users are our utmost priority. We are committed to being transparent about the data we collect, as this openness is essential for building trust. Below is an overview of the types of data we gather, detailing what is collected, how it is collected, and the reasons for its collection.

USER ACCOUNT INFORMATION

Registration Date: Automatically recorded at the time of your registration (e.g., 2018/09/01).

Subscription Information: Details including the duration of your subscription, automatically recorded at the time of purchase (e.g., 2018/09/01 - 2018/10/01).

This information is primarily collected to provide you with customer support.

COLLECTION OF DEVICE AND APP USAGE DATA

Each time you open the VPN Prime - Privacy Protocol app, we log specific information such as your operating system version (e.g., iOS 11.3.1-10,000,000) and the app version you are using (e.g., Version 6.1_132_432908b). We also track daily user activity (e.g., 2018/09/01-19,000,000) and analyze geodemographic data provided by the App Store and Google Play Store (e.g., US-100,000,000). This data helps us understand user behavior, inform product development, and enhance both user satisfaction and app functionality.

VPN USAGE DETAILS

Every time you connect using our VPN, we automatically detect the server's location (e.g., US-California server 1) and record the time of connection (e.g., Connected@15:30 2018/05/15). We also log any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network used during the session (e.g., 4G), which is collected through an analytics provider. This information is crucial for diagnosing issues and improving the quality of our VPN service. We ensure your privacy by deleting this data from our systems after 96 hours.

ADDITIONAL DATA COLLECTION

We collect data on app crashes and user interactions within the VPN Prime - Privacy Protocol app to evaluate performance and user engagement with features. Additionally, we gather advertising identifiers, such as iOS's IDFA or Android's advertising ID, which are essential for evaluating our app's functionality and supporting our free VPN service. We assure you that this information is not shared with third-party advertisers.

For further information about our analytics partners:

AppMetrica: https://metrica.yandex.com/about/info/privacy-policy

Facebook: https://business.facebook.com/privacy/explanation

Appsflyer: https://www.appsflyer.com/product/data-privacy/

COMMITMENT TO PROTECTING YOUR PRIVACY

Protecting your personal information is our top priority, and we have implemented stringent security measures to ensure its safety:

Access to sensitive information is restricted to essential personnel and limited to what is necessary for their job functions.

VPN usage data is deleted from our systems 96 hours after collection.

Our privacy team diligently updates our policies to remain compliant with evolving laws and standards, ensuring the highest level of data protection.

If you have any privacy-related inquiries, please contact us at support@vpnprime-protocol.com, and we promise to respond within 48 hours.

POLICY ON COOKIE USE

We use cookies to enhance the functionality of our website and improve your experience in the following ways:

Session cookies store your preferences and login details.

COMPLIANCE WITH GDPR

Under the General Data Protection Regulation (GDPR), individuals within its scope are entitled to several rights, including:

Being informed about the data collected by VPN Prime - Privacy Protocol, as detailed in this policy.

Receiving a copy of their data within 30 days.

Correcting any incorrect or incomplete personal information.

Requesting the deletion of their data, except where legal obligations require retention, such as for tax purposes.

Pausing the processing of their data.

Obtaining their data in a standardized format within 40 days.

Objecting to the processing of their personal data and being informed about any profiling or automated decision-making processes.

UPDATES TO THE VPN Prime - Privacy Protocol PRIVACY POLICY

Stay informed about any changes to this policy, which may occur periodically. Please check this page regularly for the latest updates. Changes will be communicated through our service, noting the date of the last update. Your continued use of our service after updates indicates your agreement to the new terms. If changes significantly impact your rights or obligations, we will inform you in advance, potentially through an announcement on our service, direct communication, or other appropriate methods.

GET IN TOUCH

For questions regarding our Privacy Policy, please contact us at support@vpnprime-protocol.com.